Help & FAQs

If you have received login information that is not working, please contact us here.

Please contact the funeral home or funeral organizers that are arranging the service. For privacy reasons, OneRoom cannot provide any login details.

If you have an invitation email, click the ‘View Service’ button. This will take you right to the stream page.

If you have been provided with a link that starts with 'view.oneroomstreaming.com...' that link should take you straight in to view the service.

If you've been provided with an Event ID and password, log in here: www.oneroomstreaming.com/login

If your login credentials are not working, please contact us here 

If you have not received any login information or invitation email, please contact the Funeral Home or funeral organizers that are arranging the service. For privacy reasons, OneRoom cannot provide any login details.

“Stream starts at…” - The service hasn’t yet started. You are on the right page - it will start automatically. If you believe it should have started already, try refreshing your page.

“Streaming has ended, video is being archived now” - the service has concluded, and the recording will be available soon - usually within 10 - 30 minutes.

“This camera is temporarily unavailable” - There may be a connection issue on a single camera. If all camera views are unavailable, please contact us.

This error message can also happen if using an unsupported internet browser.

All major browsers are supported by OneRoom, though older versions may present issues. You may need to confirm your browser version and update if it is too old.

Check browser detail using this link: www.whatsmybrowser.org

Following are links to major browsers where you can download current versions (ensure you download the correct version for your device).

Chrome

Microsoft Edge

Firefox

Safari

Audio should be available with the video across all camera views.

If you are not hearing anything, check that your device volume is not muted. Hover your mouse on the screen and click the volume icon in the utility bar at the bottom of the screen to see if the volume is turned up try viewing on another device if one is available

If issues persist, please contact us.

If you have any comments about quality (good or bad) please contact us.

Many homes provide multiple camera views and/or a view of the tribute media. You can change view by clicking the camera icon at the bottom right of the stream page and selecting the camera you wish to view.

Yes, If you hover your mouse over the Venue tab at the top of the screen details about the home will be displayed on screen.

If you hover your mouse over the Event tab at the top of the screen, details about the service will be displayed. There may be an "Online Tributes" button you can click to access the tribute/memorial site on the funeral homes website. This will be displayed in a separate tab on your browser and you can click back to the tab showing the video.

Currently we don't have the ability to cast our web-viewer directly to a Chromecast device. However, if you're viewing the stream on Google Chrome on PC or Mac, it's possible to Cast Google Chrome itself to a Chromecast device. For more info on this, refer to Google's help here.

No, viewers cannot be seen or heard or heard by other viewers or chapel attendees through a OneRoom stream.

Most modern devices including PCs, Macs, iPhones and Android devices will work. Ensure you are using an up-to-date internet browser.

Check browser detail using this link - whatsmybrowser.org

Following are links to access major browsers where you can download current versions (ensure you download the correct version for your device).

Chrome 

Microsoft Edge

Firefox 

Safari

Yes, you can access the archived recording once the service is over. This will be accessible for up to 3 months following the live stream.

If the service is no longer accessible and you wish to download it, please contact us.

Yes, streaming a service will consume mobile data. A typical service may consume about 1GB of data.

If you do not have a enough data available on your mobile plan, consider switching your connection to WiFi

To view the service without disruption, you will need a minimum of 512Kbps or 0.5Mbps. Our streaming website will automatically seek the highest speed available on your device to give the best viewing experience.

If the speed seems too low, click the "Settings" cogwheel icon in the bottom utility bar of the viewing screen and select 720p if it's available. If 720p is not presented, the speed may be restricted at the funeral home or on your viewing device.

Check your internet speed using this link - speedtest.net

Once you have purchased the recording download you should receive a payment receipt and email with the download links.

If you completed the download process but have not received an email at the address used, please contact us with details of the service.

The download location depends on where your default download location has been set within your own internet browser settings. Most browsers will download files to your ‘Downloads’ folder on your PC, Mac or mobile device.

If you can’t locate it, try downloading again. If you’re still having trouble contact us here.

It is possible to download a copy of a service if the arranging funeral director has granted download access for your email address

If you have attempted to log in but are denied access, please contact the funeral arrangers to ask for download permission. For privacy reasons, OneRoom cannot grant permission.

While we don’t charge viewers for watching streams or recordings online, we do have a download fee.

The fee amount and currency depends on the country in which the funeral took place. Once logged in to our download page, you will be provided the cost.

Contact us here with your contact information, and details of the service recording you require

Yes, you will have the option to download all available camera views.

Download links will remain active for 7 days. If you have received download links but they have expired or no longer work, please contact us.