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Terms and Conditions of Use

March 2026

One Room Limited (New Zealand company 2079025) (“One Room,” “we,” “us,” or “our”) welcomes you. This website is owned by OneRoom Limited. InvoCare Australia Pty Limited (ACN 060 060 031) (InvoCare) utilise this platform to provide you services under a SaaS Agreement with OneRoom Limited.

We provide End Users (as defined below) access to the Platform, subject to these Terms and Conditions, which may be updated by us and posted on the Website from time to time. By accessing and using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions and InvoCare’s Privacy Policy (“Agreement”). If you do not agree to any of these terms, then please do not access or use the Platform.

1. Description and Use of our Platform

We provide access to the Platform as described below.

InvoCare Facilities such as funeral homes and memorial parks, organise and host events (“Events”) on behalf of their customers (“Customers”). InvoCare Facilities access access and use the Platform in accordance with the SaaS Agreement.

End Users. End Users are individuals authorised by a Customer to view a specific Event through the Platform. End Users can: (i) view all publicly-available content on the Platform; (ii) view Events that Customers have authorised them to view; (collectively, “End User Content”); and (iii) contact us via the Website for support.

One Room is under no obligation to accept any individual as an End User and may accept or reject any End User in its sole and complete discretion. In addition, One Room may deactivate any account or suspend or terminate a End User’s access to the Platform at any time, including, without limitation, if it determines that any End User has violated this Agreement.

2. Community Guidelines

One Room’s community, like any community, functions best when its users follow a few simple rules. By accessing and/or using the Platform, you agree to comply with these community guidelines (the “Community Guidelines”) and that:

    • You will comply with all applicable laws in your use of the Platform and will not use the Platform for any unlawful purpose;
    • You will not upload, post, e-mail, transmit, or otherwise make available to One Room or the Platform any content that:
      • infringes any copyright, trademark, right of publicity, or other proprietary rights of any person or entity; or
      • is defamatory, libellous, indecent, obscene, pornographic, sexually explicit, invasive of another’s privacy, promotes violence, or contains hate speech (i.e., speech that attacks or demeans a group based on race or ethnic origin, religion, disability, gender, age, veteran status, and/or sexual orientation/gender identity; or
      • discloses any sensitive information about another person, including that person’s e-mail address, postal address, phone number, credit card information, or any similar information, unless you have that person’s express permission.
    • You will not “stalk,” threaten, or otherwise harass another person;
    • You will not spam or use the Platform to engage in any commercial activities;
    • If you post any End User Content, you will stay on topic and be tasteful;
    • You will not access or use the Platform to collect any market research for a competing business;
    • You will not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
    • You will not interfere with or attempt to interrupt the proper operation of the Platform through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or attempt to gain access to any data, files, or passwords related to the Platform through hacking, password or data mining, or any other means;
    • You will not cover, obscure, block, or in any way interfere with any advertisements and/or safety features on the Platform;
    • You will not use any robot, spider, scraper, or other automated means to access the Platform for any purpose without our express written permission; provided, however, we grant the operators of public search engines permission to use spiders to copy materials from the public portions of the Platform for the sole purpose of and solely to the extent necessary for creating publicly-available searchable indices of the materials, but not caches or archives of such materials;
    • You will not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our technical infrastructure; and
    • You will let us know about inappropriate content of which you become aware. If you find something that violates our Community Guidelines, please let us know, and we’ll review it.

We reserve the right, in our sole and absolute discretion, to deny you access to the Platform, or any portion of the Platform, without notice, and to remove any content that does not adhere to these Community Guidelines.

3. Restrictions

The Platform is only available for individuals aged 18 years or older. If you are 18 or older, but under the age of majority in your jurisdiction, you should review this Agreement with your parent or guardian to make sure that you and your parent or guardian understand it.

4. Access Credentials

In order to view an Event, End Users will be given a link to view the service (the “Access Credentials”). In connection with obtaining these Access Credentials, you must provide true, accurate, current, and complete information when registering on the Platform. You may share these Access Credentials only with others who are authorised to the view the applicable Event. Any other sharing is a material breach of this Agreement. You will promptly inform us of any need to deactivate any Access Credentials. We reserve the right to delete or change the Access Credentials at any time and for any reason and shall have no liability to you for any loss or damage caused by such action.

6. Intellectual Property

The Platform contains material, such as videos, photographs, software, text, graphics, images, sound recordings, and other material provided by One Room or InvoCare (collectively referred to as the “Content”). The Content is protected under both New Zealand, Australian and possibly other applicable laws. Unauthorised use of the Content may violate copyright, trademark, and other laws.

All rights in streaming and recordings and associated data made available through the Platform in connection with InvoCare services are dealt with under InvoCare’s SaaS Agreement and remain the property of InvoCare. OneRoom is permitted to host/process that material only to provide the Platform to InvoCare.

End Users may: (i) view all Events for which they are authorised; The use or posting of the Content on any other website, social media page, or in a networked computer environment (including, without limitation, Facebook, YouTube, or Vimeo), for any purpose is expressly prohibited.

If you violate any part of this Agreement, your permission to access and/or use the Content and the Platform automatically terminates and you must immediately destroy any copies you have made of the Content.

The trademarks, service marks, and logos of One Room (the “One Room Trademarks”) used and displayed on the Platform are registered and unregistered trademarks or service marks of One Room. Other company, product, and service names located on the Platform may be trademarks or service marks owned by others (the “Third-Party Trademarks,” and, collectively with One Room Trademarks, the “Trademarks”). Nothing on the Platform should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use. Use of the Trademarks as part of a link to or from any site is prohibited unless establishment of such a link is approved in advance by us in writing. All goodwill generated from the use of One Room Trademarks inures to our benefit.

Elements of the Platform are protected by trade dress, trademark, unfair competition, and other state and federal laws and may not be copied or imitated in whole or in part, by any means, including, but not limited to, the use of framing or mirrors. None of the Content may be retransmitted without our express, written consent for each and every instance.

8. Communications with us

Although we encourage you to e-mail us, we do not want you to, and you should not, e-mail us any content that contains confidential information. With respect to all e-mails and communications you send to us, including, but not limited to, feedback, questions, comments, suggestions, and the like, we shall be free to use any ideas, concepts, know-how, or techniques contained in your communications for any purpose whatsoever, including but not limited to, the development, production, and marketing of products and services that incorporate such information without compensation or attribution to you.

9. No Warranties; Limitation of Liability

THE PLATFORM AND THE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING THAT THE PLATFORM WILL OPERATE ERROR-FREE OR THAT THE PLATFORM, THEIR SERVERS, OR THE CONTENT ARE FREE OF COMPUTER VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS: (I) WE SHALL NOT BE SUBJECT TO LIABILITY FOR ANY DELAYS OR INTERRUPTIONS OF THE PLATFORM FROM WHATEVER CAUSE, AND YOU AGREE THAT YOU USE THE CONTENT AND THE PLATFORM AT YOUR OWN RISK; (II) WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE; (III) WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOST REVENUES OR PROFITS) RESULTING FROM THE USE OR INABILITY TO ACCESS AND USE THE PLATFORM OR THE CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (IV) OUR LIABILITY FOR DIRECT DAMAGES WILL NOT EXCEED THE FEES PAID BY YOU UNDER THE APPLICABLE ORDER.

IF YOUR USE OF THE PLATFORM OR THE CONTENT RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, WE SHALL NOT BE RESPONSIBLE FOR THOSE COSTS UNLESS REQUIRED BY APPLICABLE LAWS.

THE PLATFORM MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS OR OMISSIONS. UNLESS REQUIRED BY APPLICABLE LAWS, WE ARE NOT RESPONSIBLE FOR ANY SUCH TYPOGRAPHICAL, TECHNICAL, OR PRICING ERRORS LISTED ON THE PLATFORM. THE PLATFORM MAY CONTAIN INFORMATION ON CERTAIN PRODUCTS AND SERVICES, NOT ALL OF WHICH ARE AVAILABLE IN EVERY LOCATION OR TO EVERY PERSON. A REFERENCE TO A PRODUCT OR SERVICE ON THE PLATFORM DOES NOT IMPLY THAT SUCH PRODUCT OR SERVICE IS OR WILL BE AVAILABLE IN YOUR LOCATION OR FOR YOU. WE RESERVE THE RIGHT TO MAKE CHANGES, CORRECTIONS, AND/OR IMPROVEMENTS TO THE PLATFORM AT ANY TIME WITHOUT NOTICE.

NOTHING IN THESE TERMS AND CONDITIONS EXCLUDES, RESTRICTS OR MODIFIES ANY CONSUMER GUARANTEE RIGHT OR REMEDY CONFERRED BY THE CONSUMER LAW OF AUSTRALIA AND NEW ZEALAND THAT CANNOT BE EXCLUDED.

IF ANY APPLICABLE LAW STATES THAT A PARTICULAR TERM OF THIS AGREEMENT IS NOT PERMITTED TO BE INCLUDED IN THIS AGREEMENT THEN THAT PROVISION IS NOT INTENDED TO HAVE LEGAL EFFECT BETWEEN US, BUT OTHERWISE, ALL TERMS ARE INTENDED TO APPLY.

10. External Sites

The Platform may contain links to third-party websites (“External Sites”). These links are provided solely as a convenience to you and not as an endorsement by us of the content on such External Sites. The content of such External Sites is developed and provided by others. You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or any content located on such External Sites. We are not responsible for the content of any linked External Sites and do not make any representations regarding the content or accuracy of materials on such External Sites. You should take precautions when downloading files from all websites to protect your computer from viruses and other destructive programs. If you decide to access linked External Sites, you do so at your own risk.

12. Compliance with Applicable Laws

The Platform is based in New Zealand and possibly elsewhere. We make no claims concerning whether the Content may be downloaded, viewed, or be appropriate for use outside of New Zealand. If you access the Platform or the Content from outside of New Zealand, you do so at your own risk. Whether inside or outside of New Zealand, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction.

13. Termination of the Agreement

We reserve the right, in our sole discretion, to restrict, suspend, or terminate this Agreement and your access to all or any part of the Platform, at any time and for any reason without prior notice or liability. We reserve the right to change, suspend, or discontinue all or any part of the Platform at any time without prior notice or liability.

14. Intellectual Property Infringement Claims

One Room respects your intellectual property rights and those of others, and attempts to comply with all relevant laws. We will review all claims of copyright infringement received and remove any Content or End User Content deemed to have been posted or distributed in violation of any such laws.

If you believe that your work has been copied on the Platform in a way that constitutes copyright infringement, please provide us with written notice of that, including (i) a description of the copyrighted work that has been infringed and the specific location on the Platform where such work is located; (ii) a description of the location of the original or an authorised copy of the copyrighted work; (iii) your address, telephone number and e-mail address; (iv) a statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent or the law; (v) a statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner’s behalf; and (vi) an electronic or physical signature of the owner of the copyright or the person authorised to act on behalf of the owner of the copyright interest.

15. Controlling Law

This Agreement and any action related thereto will be governed by the laws of Australia. Both parties agree to submit to the non-exclusive jurisdiction of the Australian Courts.

 

17. Privacy

InvoCare’s Privacy Policy forms part of these Terms of Use and apply to your use of the Website. InvoCare’s Privacy Policy is available: https://www.invocare.com.au/privacy-policy/